FAQs
Please see below for answers to common questions we receive from customers.
Our Products
Are your pieces ready-to-wear?
Our collections are primarily made-to-order.
This allows us to focus on proportion, fabric, and detail, ensuring that every piece is created with intention rather than excess.
What fabrics do you work with?
We work with a curated selection of fabrics including jacquard, gazaar, duchess satin, linen blends, and other materials.
Fabric availability may vary, but we always recommend what best suits the design and desired structure.
May I choose or source my own fabric?
You may choose from our available fabric options, or request fabric sourcing.
Please note that sourcing may involve additional costs.
May I use my own sourced fabric?
Yes. Clients are welcome to provide their own fabric.
In this case, the garment will be charged as labor only, with the total price set P500 less than the listed price of the design.
Please note that fabric must be approved prior to production to ensure the integrity of the piece.
Orders
How long does production take?
Our standard production timeline is 21 business days, excluding weekends and holidays.
This timeframe allows for careful cutting, sewing, and finishing. During peak seasons or for more intricate designs, timelines may vary-we always communicate this clearly before proceeding.
Do you offer rush orders?
Rush orders may be accommodated on a limited basis and are subject to approval.
Additional 20% fees apply.
Can I request design adjustments?
Yes. Many of our pieces are designed to be adaptable.
Minor adjustments such as length, sleeves, or neckline are often possible.
For more customized designs, you're welcome to share references so we can assess feasibility and suggest the best approach.
Sizing
How does sizing work?
We create garments based on your measurements, not generic sizing.
After your order is confirmed, we'll guide you through our measurement process to ensure the most comfortable and flattering fit possible.
Do you offer fittings?
We currently operate primarily online and do not have a permanent walk-in store.
Returns & exchanges
Do you accept returns or exchanges?
Because each piece is made specifically for you, we do not accept returns.
That said, if there are construction or fit concerns related to our workmanship, we are happy to review and assist with appropriate adjustments.
Shipping
Do you ship internationally?
Yes. We ship both locally and internationally.
Shipping fees and timelines vary depending on location and courier.
Tracking details will be provided once your order has been dispatched.
Payments
What payment methods do you accept?
We accept GCash, Billease, credit cards via Paypal, and bank transfers.
Production begins once payment requirements are settled.
For more questions
You may contact us at 0999 999 999 or email us at hello@june12thelabel.com